Our policies and procedures

Current written policies, procedures, guidelines and protocols for delivering our functions and responsibilities, are referred to as ‘Approved Procedural Documents (APDs)’. These are mainly facilitated and managed…

Current written policies, procedures, guidelines and protocols for delivering our functions and responsibilities, are referred to as ‘Approved Procedural Documents (APDs)’. These are mainly facilitated and managed by the Trust’s APD Process Group. The group ensures that these procedural documents are up to date, relevant, and made available throughout the trust.

The Approved Procedural Documents – are held here on our website. They are sub-divided into two main Classes:

Corporate Policy Documents – are the policies which affect how we run the Trust. Select one of the links below to view the policies within a particular section:#

(Internal access only) 

Patient Care Policy Documents – are the policies which have an effect on patient care. Select one of the links below to view the policies within a particular section:

(Internal access only) 

Always ensure that you are using the most up to date policy or procedural document.  If you are unsure, you can check that it is the most up to date version by looking at the policy within the relevant section above.

Complaints – Policies, procedures and contacts for complaints 

The PALS office holds:

  • Information which explains how the NHS Formal Complaints Procedure works
  • Information explaining external advocacy
  • Information explaining the role of the Health Service Ombudsman

For information, contact: The Patient Advice & Liaison Service Manager, Doncaster Royal Infirmary, Armthorpe Road, Doncaster DN2 5LT. Telephone: 01302 366666, or e-mail: dbth.pals.dbh@nhs.net


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