Our policies and procedures

Current written policies, procedures, guidelines and protocols for delivering our functions and responsibilities, are referred to as ‘Approved Procedural Documents (APDs)’. These are mainly facilitated and…

Current written policies, procedures, guidelines and protocols for delivering our functions and responsibilities, are referred to as ‘Approved Procedural Documents (APDs)’. These are mainly facilitated and managed by the Trust’s APD Process Group. The group ensures that these procedural documents are up to date, relevant, and made available throughout the trust.

Following the implementation of the European General Data Protection Regulation (GDPR) on 25 May 2018, and the revised Data Protection Act 2018 being enacted into Law on 23 May 2018, the trust will be reviewing all of its policies and procedures to amend references to the former [Data Protection Act 1998] in favour of [GDPR and the Data Protection Act 2018]. This will be done on a priority and opportunity basis.

In the interim, wherever you see references to [the Data Protection Act 1998] in any of our policies, please read it as [the GDPR and the Data Protection Act 2018].

The Approved Procedural Documents – are held here on our website. They are sub-divided into two main Classes:

Corporate Policy Documents – are the policies which affect how we run the Trust. Select one of the links below to view the policies within a particular section:

Patient Care Policy Documents – are the policies which have an effect on patient care. Select one of the links below to view the policies within a particular section:

Always ensure that you are using the most up to date policy or procedural document.  If you are unsure, you can check that it is the most up to date version by looking at the policy within the relevant section above.

Complaints – Policies, procedures and contacts for complaints 

The PALS office holds:

  • Information which explains how the NHS Formal Complaints Procedure works
  • Information explaining external advocacy
  • Information explaining the role of the Health Service Ombudsman

For information, contact: The Patient Advice & Liaison Service Manager, Doncaster Royal Infirmary, Armthorpe Road, Doncaster DN2 5LT. Telephone: 01302 366666, or e-mail: dbth.pals.dbh@nhs.net


Content out of date? Information wrong or not clear enough? Report this page.