- Grade: £10,296 Pro Rata Per Annum
- Hours: Full time – 37.5 hours per week (Required to attend college one day per week)
- Site: Doncaster Royal Infirmary
- Closing date: 16 February 2023
- Apply for this position here.
Do you want to learn new skills and knowledge in the workplace whilst achieving a nationally recognised apprenticeship qualification?
If the answer is YES then this could be the perfect opportunity for you begin a career within the NHS and the opportunities to develop and progress within DBTH.
We are looking for an enthusiastic and motivated individual, who is interested in a customer service role within the Doncaster & Bassetlaw Division of Medicine based at Doncaster Royal Infirmary.
Apprenticeship Programme Requirements:
- You are aged 16+
- Have lived within the EU/EEA for 3 or more years
- You must not be in any form of formal government funded education
- GCSE grades A-C (9 – 4) in English and Maths or equivalent
As an employee we will help to support you in obtaining an approved apprenticeship standard. We will be committed to ensuring that a structured plan is in place to support and enable you to take 20% of your working hours away from your general duties per week in order to complete the programme.
The apprenticeship scheme is run in partnership with Doncaster College, delivered on site at DBTH to ensure that you are supported through a high quality training programme; you will be required to undertake the Business and Admin Apprenticeship Level 3, this would include:
National Apprentice Rate Applies (This may change to the National Living Wage or National Minimum wage in month 13 dependent on age)
Main duties of the job
The individual will work as part of the administration team within the Doncaster & Bassetlaw Diabetic Eye Screening Department providing administration and clerical support as required.
The Apprentice will:
- Attend college/study sessions as required
- Work with an assessor/mentor to develop a work-based portfolio
- Undertake work-based assessments
- Complete assignments/projects relating to their apprenticeship framework
- Present evidence portfolios for assessment within specific time frameworks
- Develop and expand knowledge and skills as required in line with trust / service/ professional development
- Participate in Performance Development Appraisal
This role will work as part of the team to deliver accurate, timely and customer focused services to employees of the Trust and other clients. Additionally the role will provide administrative support to the various functions.
There is an expectation that Apprentice will work across teams within the department, to ensure they are able to attain the required level of units to achieve the intermediate Customer Service Practitioner Apprenticeship (level 2)
As an apprentice you will be supported with the following:
- Attendance at college/study sessions as required
- Work with an assessor/mentor to develop a work-based portfolio
- Undertaking work-based assessments
- Completing assignments/projects relating to their apprenticeship framework
- Presenting evidence portfolios for assessment within specific time frameworks
Working for our organisation
Employing over 6,600 colleagues and hosting three main hospital sites and a number of additional services that are provided for the people of Doncaster and Bassetlaw and beyond, DBTH’s vision is to be the ‘safest Trust in England, outstanding in all that we do’. As a teaching hospital with a reputation for delivering a wide range of services including some specialised services, we are committed to remaining at the forefront of innovation, research and development and have an embedded ethos of Quality Improvement (Qi), a strong focus upon performance, and a values-based culture which places the patient at the heart of everything we do.
Working to a clear and refreshed organisational strategy and with an ambitious programme of estate development, DBTH is at a pivotal stage in its journey. With an expanding quality improvement programme, we are striving to establish a position as one of the best in class for health, whilst also completing a journey to become Care Quality Commission (CQC) rated ‘Outstanding’. In addition, the growing influence of our Integrated Care System (ICS), and local ‘Place’ partners means that we are working in partnership across our health and care landscape to reimagine the future of how healthcare services will be delivered to the people we serve. This is an incredibly exciting time to join our team.
Detailed job description and main responsibilities
- Demonstrate the Trust’s agreed behaviours and values within the team.
- Establish and maintain effective relationships with colleagues and other departments.
- Ensure that processes are carried out in accordance with documented procedures, protocols and schedules and deadlines.
- Provide general clerical and administrative support across a range of duties.
- Safe use of office equipment e.g. photocopier, scanner, fax machine.
- Book new and follow up appointments.
- Resolve routine queries and enquiries from employees and managers.
- Deal with queries from GPs and patients.
- Undertake data input on a range of IT systems.
- Assist colleagues in preparations for meetings and training.
- Attend and participate to team meetings.
- Answer telephone enquiries, recording accurate messages accordingly.
- Help maintain effective and efficient office systems.
- Maintain confidentiality in all aspects of work.
- To provide appropriate reception duties for the department.
- Throughout the training period the post holder will be expected to complete all educational and training as required.
- Undertake any other reasonable general/clerical duties commensurate with this role.
Person specification
Experience
Essential criteria
- Excellent keyboard skills
- Experience using computer software packages
- Understanding of GDPR and Confidentiality issues.
Desirable criteria
- Advanced keyboard skills
- Have had some work experience; paid, unpaid, voluntary, school work experience placement
Interpersonal Skills
Essential criteria
- Communication verbally – speaks confidently, conveying clear messages to a wide range of people
- Team working – demonstrate clear commitment to the team,
- Ability to follow both verbal and written instructions
- Determined and confident
- Ability to work with others to achieve shared goals
- Demonstrate positive attitudes and behaviours, dealing with people, problems and situations with honesty and integrity, respecting diversity
- Commitment to undertake and complete learning activities, which form part of the role and apprenticeship qualifications
Desirable criteria
- Communicating in writing – conveys written information clearly and accurately to a wide range of recipients
Qualifications
Essential criteria
- GCSE English and Maths A* – C / 9 – 4 or equivalent
Organisational
Essential criteria
- Self-motivated with an ability to deliver work within agreed timescales.
- Able to work independently, prioritising workload effectively
- Ability to work flexibly and adapt to new demands.