A new way of working in the Emergency Departments and Minor Injuries Unit that is designed to improve the quality of your care and reduces your waiting time.

We know that patients can spend a lot of our time within our waiting areas, following an initial check and observation. With SmartER, we are able to use this time to start the process of looking after you even while you are waiting by asking you to complete a short, clinical questionnaire about your visit on a computer.

By completing this process, our health professionals have a suitable record, explaining the reason for your visit and any relevant medical history, ultimately improving communication in the Emergency Department, reducing overall waiting times and improving the care and treatment received.

Smart-ER also uses the information you have shared to generate a bespoke ‘Healthspace’ for tailored to you, containing information about relevant health and lifestyle services which may help you to stay well following your visit. This can be accessed through a computer or smart device either while you are in the Emergency Department or after you have left.

Consultant and System Lead for Smart ER, Dr Amjid Mohammed, explains more:

How does it work?

Smart-ER works in three easy steps:

  1. When attending the Emergency Department or Minor Injuries Unit, present to the reception desk and book-in.
  2. Depending on your condition, you may need to undergo clinical observations during this and receive an preliminary examination.
  3. If you are well enough to do so, you will be asked to use a kiosk (a computer) to access Smart-ER and fill in the details regarding your visit to the hospital. The details we need include information about your current problem as well as other issues with your health. This information is treated securely and confidentially and will be used to look after you.

What are the benefits of using this new system?

  • Reduces your overall waiting time in the Emergency Department/Minor Injuries Unit as crucial information is provided ahead of time.
  • Improves the quality of care provided by the service, informed by these additional insight and reduces the risk of misinterpreted data.
  • Helps improve communication between patients and clinicians.
  • Allows you to contribute to your care while you are waiting.

How does ‘HealthSpace’ work?

Using the information you had provided, a bespoke cloud-based platform is generated, tailored to you as a person. For example, if you are a smoker, this might include information regarding cessation, and local services available to you in order to help. HealthSpace is viewable while you wait within the Emergency Department and when you leave. Note, any information shared is held securely and confidentially and will not be shared with anyone.

What do I need to do and can I opt out?

As per the steps above, colleagues at the Trust will advise whether it is suitable for you to undertake the SmartER process. You will be given full instructions as to how the system works, as well as any additional support needed. Please note – if clinically inappropriate (for example you need urgent emergency care and treatment), you will not be asked to complete this process.

Where is Smart-ER in operation?

At present:

  • Doncaster Royal Infirmary’s Emergency Department
  • Montagu Hospital’s Minor Injuries Unit

How is my data handled?

Any data you provide to the Trust is held securely and confidentially. It will not be used for any purpose or shared with any third-parties. Smart-ER is a system developed in partnership between Healthcare Engineers and Doncaster and Bassetlaw Teaching Hospitals.

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