WiFi at the Trust

Wireless Internet is available across the Trust in two formats:

Public

This service is available in all areas of the Trust and can be used for simple browsing of websites such as BBC News and Facebook.

To access this network, connect to ‘Public-WiFi’ and you will be automatically directed to our acceptable use policy. Please read this message and finally click agree. Once you have done this you will be connected!

Ward

This service is available throughout inpatient areas of the Trust and can be used to browse websites, stream films and also make video calls using services such as Skype and FaceTime.

To access this network, connect to ‘Ward-Wifi’ and you will be automatically directed to our login and registration page which will request a few details such as your phone number and name.

Once completed you will receive a code by text and further instructions. Follow these and once you have done this you will be connected!

Guest WiFi Access – Common Problems

1. Check your device settings

Please ensure that your device settings are consistent with the specification below – to check and amend, look for the ‘Settings’ function on your device.

• Internet browser (i.e. Safari or FireFox) is set to ‘Accept Cookies’.
• Internet browser is set to allow pop-ups.
• Javascript is enabled (look in your web browser settings/App for ‘Advanced Settings’).
• Make sure your device is running on the latest software version. Check your device for any pending updates.
• Ensure that the ‘Date & Time’ are set to automatic.

2. Try connecting to an external website before logging in

If the Wi-Fi login screen fails to launch, open your usual web browser (i.e. Safari or Google Chrome), and try loading an external website such as BBC News. This should cause the login screen to appear, allowing you to accept the terms & conditions and proceed.

3. Try another web browser

The authentication screens will load using the web browser that came pre-installed on your device (i.e. Safari for IOS and Chome for Android).

However, if you’re having issues with the performance of the browser, try using an alternative web browser i.e. Firefox etc.

4. Re-establish your Guest Wi-Fi connection

Open device ‘Settings’ > Click ‘Wi-Fi’ > Tap ‘Guest Wi-Fi’ > Click ‘Forget This Network’ > Reconnect.

5. Clear your browser cache

Please not that clearing your browser cache will mean that you have to log back into any password protected applications, such as your email or Facebook account.

Chrome: Settings > Show advanced settings > Clear browsing data > Delete browsing history, download history, all your cookies, cached images, and saved passwords etc.

Internet Explorer: Select Gear icon (IE 10/11-upper left on screen) > Select Internet Options > General tab > Click the Delete button to remove history, passwords, cookies, cached data (called Temporary Internet files and website files) etc.

Safari:
MacOS: click ‘Clear History’ in the main menu > Pop-up box – pick a timeframe for how far back you want to erase (deletes browser history, cookies and data cache).
iOS: Settings > Safari > Clear History & Website Data

Firefox: Open browser > click > three-dot menu at upper right > select History >click ‘Clear Browser History’ to remove all.

6. Antivirus/Firewall settings

If your device is running antivirus/firewall software, this may block the connection as a precaution. You need to disable (temporarily)/update, and try again.

7. Remove alternative DNS settings

If you’ve ever added alternative DNS’ to your network settings, you may need to remove these. To re-set your DNS, follow the instructions below, and then disconnect/reconnect to the Wi-Fi.

Android: Settings > Wi-Fi hold down on ‘Guest Wi-Fi’ > Delete text in DNS server.

iOS: Settings > Click info button next to Guest Wi-Fi > Delete text in DNS server.

MacOS: System Preferences > Network > Advanced > DNS tab > Remove any DNS servers listed > Apply > OK

Windows: Right click network signal icon > Open Network & Sharing Centre > Guest Wi-Fi > Properties > Internet Protocol Version 4 > Properties > Select option to assign IP address automatically and use default DNS servers.

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