The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether their patients are happy with the service provided, or where improvements are needed. It is a quick and anonymous way to give your views after receiving care or treatment across the NHS.
As a Trust, we gather the results of our FFT and analyse them rapidly to see if any action is required. The responses to the FFT question will be used to create an overall score that will be published on our website, as well as shared with colleagues and partners. The comments, however, are retained by the service, to pass on to staff and managers in order to share positivity or make changes in response.
Please email england.friendsandfamilytest@nhs.net if you have any questions about the FFT.
You can also watch the following FFT animations on YouTube:
NHS England has more information about the Friends and Family Test, including guidance for NHS providers and commissioners.
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