Patients, visitors and carers

Everything you need to know when visiting the Trust

We aim to make your visit to hospital as easy as possible. In this section, you will find details of how to find and get around our various hospital sites, patient information and leaflets and other useful items.

If you need this page in another language, please head to: For more accessibility options and information, please visit:

Your hospital appointment

If you need to rearrange or cancel your hospital appointment, please contact the following:

  • Email – 
  • Telephone – 01302 642500

You can find out more about our appointment system by heading to:

Note: If you receive a message from 07860 039 092 it is not a scam! The text contains important information about your appointment.

Patient Initiated Follow Up (PIFU)

Many patients with long-term conditions don’t need regular hospital follow-ups. Therefore, DBTH now offers ‘Patient Initiated Follow-Up’ (PIFU) appointments, allowing you to arrange follow-ups as needed rather than routinely. This approach saves time, money, and reduces stress. PIFU isn’t suitable for everyone, but if your care team thinks it’s right for you, they’ll discuss it with you.

Please keep in mind that your care is and always will be our main concern, and this will have no negative consequences for you.

Use the links below to see relevant information for your condition and to contact the team in charge of your care:

Your hospital visit and stay

We want to make your admission to hospital as simple and comfortable as possible. This section and the links on the left hand side of the page are intended to give you some general information about the hospital so that you know what to expect, how to connect to our Wifi network, as well as listen to Trust AM, our hospital radio.

To find out more, please visit:

How to get to our hospitals

We operate three hospital sites in Doncaster, Bassetlaw and Mexborough, along with a number of park and ride shuttle services.

To find out more about parking arrangements, shuttle timetables, and our hospital maps, please visit:

Visiting times

If you are visiting a patient in our care, please check our visiting times, which are usually 11am to 8pm daily.

Please visit this page to find out more:

Patient information and leaflets

You can view all of our patient information and leaflets by visiting this page:

Mutual aid in the NHS

As of October 2023, patients who have been waiting over 40 weeks for treatment and do not have an appointment date could be eligible to request to move to an alternative care provider to possibly receive treatment sooner.

Eligible patients will be contacted with further information. Patients without a mobile number on record, or have requested they are not to be contacted by text, will receive a letter.

Additionally, if you wish to be considered to move to another hospital for your care, please submit your details via the national PIDMAS website: If you need support to complete this please contact the NHS National Helpline on 0345 4506166.

Find out more here:

The NHS App

The NHS App allows you to keep track of your vaccinations, order repeat prescriptions, manage GP appointments, get health information and advice, view your NHS Number and access your GP health record securely.

We’ve recently added the ability to access some of the features in our Patient Portal on the NHS App.

If you are aged 16 or over, you can now view your hospital appointments with us, request to change appointments and join your video consultation appointments through the app.

We’ll be adding features to allow you to do more over the next 12 months. If you’re a patient at Northumbria Healthcare NHS Foundation Trust then you can seamlessly access all of these features that let you manage your health and wellbeing wherever you are.

To download the NHS App please click here (Apple – Android). For more information, visit NHS Choices here.

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Your feedback

If you would like to send a special ‘thank you’ to a member of our staff for their efforts, kindness and compassion, or alternatively to raise a concern, contact the Patient Liaison Service (PALS).

Need to contact a specific ward or service?

Please follow this link:

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