Patients and visitors

Everything you need to know when visiting the Trust

From Monday 29 March, one named visitor per patient will be permitted to come to the hospital for an hour, however this is not interchangeable each day and must remain the same person for the duration of the patient’s hospital stay.

Note: Those wishing to visit will have to book their timeslot ahead of time by calling the relevant service.

An exception to this updated guidance applies to those patients on a ‘protected pathway’.

Doctors and nurses at the hospitals are urging that visitors should only come if they are well, and are not showing any signs or symptoms of COVID-19. This includes a high temperature, a persistent cough and a loss of smell or taste.

Individuals must also be appropriately masked, as well as taking the opportunity wash their hands upon entry to the hospital.

Other visiting exceptions:

  • For patients who are receiving end-of-life care or are terminally ill and in the late stages of their illness.
  • For birthing partners in maternity units.
  • For birthing partners can accompany mothers to 18-21 week anomaly scans.
  • For parents or legal guardians within our Paediatric and Neonatal services.
  • For long-stay patients and those with dementia or where best interest decisions or exceptional clinical/social matters are being discussed, at the discretion of the nurse or midwife in charge.

For those permitted to visit, please read this guidance before and during your visit.

Appointments at the Trust during COVID-19

While we have restricted visiting currently, we are committed to keeping clinical appointments running as normal. If you have received communication for the Trust asking you to attend an appointment on our hospital sites, please do so. If you cannot, for whatever reason, please call ahead with plenty of time, so your appointment can be rearranged and the previous time given to another patient.

Please note, if your appointment is virtual please access this as instructed.

Looking for information on digital letters and DrDoctor? Click here.

Your safety is our primary concern and colleagues are undertaking regular clean-downs of our sites to minimise any risk of infection.

Please adhere to the following if you are coming to our hospitals for an appointment:

  • You must not be symptomatic of Covid-19: Please do not visit our hospitals if you are symptomatic of Covid-19, you live in a household with someone who is, or you or your household have been told to isolate.
  • Feeling under the weather? If you have a cough, cold, diarrhoea, vomiting or a temperature, you could have an infection and may risk passing this on to our patients. Please do not visit the hospital if you are feeling under the weather and delay your visit.
  • Overseas trips: If you have just returned from an overseas trip, please do not come to our hospitals.
  • Face covering: All visitors to the Trust must wear an appropriate face covering – if you cannot for medical reason we will offer you a visor. If you don’t wear a covering we will ask you to leave.

Entering the hospital:

  • To minimise any chance of cross-infection, if you are visiting our hospitals, please come directly from home.
  • Please ensure you are wearing a suitable face covering – failure to do so may mean you will be refused entry.
  • Wash your hands upon entry to our hospitals.
  • If coming to a ward, we will take your temperature. If it is higher than normal, unfortunately we will ask you to leave.

Please note, to minimise any chance of cross-infection we have reconfigured our hospital sites. This means that you may need to enter the hospital via a different entrance. Please read your appointment letter or email carefully, ensuring you are using the correct entry. If in any doubt, please ask a member of staff who should be able to help.

We aim to make your visit to hospital as easy as possible. In this section you will find details of how to find and get around our various hospital sites, patient information and leaflets and other useful items.

Our staff are more than happy to help, so if you do have any questions regarding your visit that we haven’t answered, please do not hesitate to contact us. If you would like information regarding a ward or department, you can find out more on our services page.  All hospitals are required to publish information about the actual and planned staffing levels on all our nursing and midwifery wards on a shift by shift basis, to view our most recent report please click here.

If you’ve been a patient at our hospitals recently, we would like to know your views on the care you received. We’re asking everyone who has stayed overnight in hospital or visited Accident & Emergency or the minor injuries unit to tell us how likely they are to recommend us to their friends and family. This ‘Friends & Family Test’ (FFT) is a good way for hospitals to measure patient satisfaction with the care they are provided and the results will be published nationally. Please ask a member of staff for the FFT questionnaire.

If you would like to send a special ‘thank you’ to a member of our staff for their efforts, kindness and compassion, or alternatively to raise a concern, contact the team here.

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