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Need advice or have concerns?
Contact the Patient Advice and Liaison Service (PALS) who can:
- Offer advice and support
- Help sort out problems quickly
- Assist with any problems relating to language or disability
- Provide information about health services
- Listen to concerns, suggestions and queries
- Point you in the right direction
- Explain how to make a formal complaint or provide leaflets explaining the process
- Signpost external advocacy, if required
- Explain how you may access your medical records.
Hearing about the experience you had at our hospitals is very important because it enables us to pass compliments to our staff on your behalf and make improvements if we have not met your expectations.
Contact PALS
If you would prefer to speak with someone outside of the department you are concerned with you can contact the Patient Experience Team on 01302 642764, 01302 642767, or email dbth.pals.dbh@nhs.net.
You can also write a letter to the PALS service. Their address is:
Patient Advice and Liaison Service
Doncaster Royal Infirmary
Armthorpe Road
Doncaster
DN2 5LT
NHS Friends and Family Test (FFT)
You can also provide feedback on your experiences through the NHS Friends and Family Test (FFT).
Giving your feedback through the FFT is totally confidential and is collected and processed by iWantGreatCare, an independent organisation.
Access the feedback form here or alternatively, ask at your appointment for a paper version of the form.
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