DBTH Apprenticeship: Customer Care in Trauma and Orthopaedics

Join Team DBTH and help us become the safest Trust in England, outstanding in all that we do.

  • Salary: Apprenticeship
  • Contract: 13 months – fixed term
  • Hours: Full-time – 37.5 hours per week
  • Site: Doncaster Royal Infirmary
  • Closing date: 9 December
  • Apply here

An exciting opportunity has arisen in Trauma & Orthopaedics department for an enthusiastic ad motivational individual to join our clinic admin team as an Apprentice at Doncaster & Bassetlaw Teaching Hospital, NHS Foundation Trust.

The training provider is Doncaster College, the successful candidate will be required to complete assignments as part of a college course, meeting deadlines as set by the college for submission

Main duties of the job

We are looking for an enthusiastic and motivated individual, who is interested in a business admin and clerical role within various departments.

The role will include a mixture of administration duties working within the department you are allocated in; assisting with record keeping (paper and electronic), communication with people on the telephone and in person, use of photocopier, PC, telephone, and filing systems.  Typing clinical letters, retrieving patient notes.  Assisting the rota co-ordinator in managing the clinical rota. Assisting the waiting list team in managing patients on waiting lists for procedures

Working for our organisation

Trauma &  Orthopaedics is a busy department.  The team are very committed to patient care, throughout.

Detailed job description and main responsibilities

The role will include a mixture of administration duties working within the department you are allocated in; assisting with record keeping (paper and electronic), communication with people on the telephone and in person, use of photocopier, PC, telephone, and filing systems.  Typing clinical letters, retrieving patient notes.  Assisting the rota co-ordinator in managing the clinical rota. Assisting the waiting list team in managing patients on waiting lists for procedures

Apprenticeship Programme Requirements:

• You are aged 16+
• Have lived within the EU/EEA for 3 or more years
• You must not be in any form of formal government funded education
• GCSE grades A-D (9 – 3) in English and Maths or equivalent

You will be employed on a 13 months fixed term contract employed as an apprentice working 37.5 hours per week.

As an employee we will help to support you in obtaining an approved apprenticeship standard or apprentice framework. We will be committed to ensuring that a structured plan is in place to support and enable you to take 20% of your working hours away from your general duties per week in order to complete the standards or framework.

The apprenticeship scheme is run in partnership with Doncaster College, delivered on site at The Doncaster & Bassetlaw Teaching Hospitals NHS Trust, to ensure that you are supported through a high quality training programme; you will be required to undertake an Intermediate Apprenticeship in Customer Service  Level 2, this would include:

As an apprentice you will be supported with the following:

  • Attendance at college/study sessions as required
  • Work with an assessor/mentor to develop a work based portfolio
  • Undertaking work based assessments
  • Completing assignments/projects relating to their apprenticeship framework
  • Presenting evidence portfolios for assessment within specific time frameworks

Person specification

Experience

Essential criteria
  • Excellent keyboard skills
Desirable criteria
  • Excellent keyboard skills

Qualifications

Essential criteria
  • GCSE English and Maths (A* – D or equivalent)
Desirable criteria
  • GCSE English and Maths (A* – D or equivalent)