When you need advice, have concerns, or don’t know where to turn, PALS will:
- Offer advice and support
- Help sort out problems quickly
- Assist with any problems relating to language or disability
- Provide information about health services
- Listen to concerns, suggestions and queries
- Point you in the right direction
- Explain how to make a formal complaint or provide leaflets explaining the process
- Signpost external advocacy, if required
- Explain how you may access your medical records.
Hearing about the experience you had at our hospitals is very important because it enables us to pass compliments to our staff on your behalf and make improvements if we have not met your expectations.
If you would prefer to speak with someone outside of the department you are concerned with you can contact the Patient Experience Team on 01302 642764, 01302 642767, or email firstname.lastname@example.org.
Written communications can also be sent to:
Patient Advice and Liaison Service
Doncaster Royal Infirmary
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