When you need advice, have concerns, or don’t know where to turn, PALS will:

• Offer advice and support
• Help sort out problems quickly
• Assist with any problems relating to language or disability
• Provide information about health services
• Listen to concerns, suggestions and queries
• Point you in the right direction
• Explain how to make a formal complaint or provide leaflets explaining the process
• Signpost external advocacy, if required
• Explain how you may access your medical records.

Hearing about the experience you had at our hospitals is very important because it enables us to pass compliments to our staff on your behalf and make improvements if we have not met your expectations.

If you would prefer to speak with someone outside of the department you are concerned with you can contact the Patient Experience Team on 01302 642764, 01302 642767, or email dbth.pals.dbh@nhs.net.

Written communications can also be sent to:

Patient Advice and Liaison Service
Doncaster Royal Infirmary
Armthorpe Road
Doncaster
DN2 5LT

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Interpretation & Translation Services

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Maternity and Neonatal Independent Senior Advocate

Maternity and Neonatal Independent Senior Advocate (MNISA)
Support after a distressing experience during maternity or neonatal care in South Yorkshire or Bassetlaw.

Your Advocate: Abbey Harris

Abbey may be able to support you if:

• Your baby died before/during labour after 24 weeks (stillbirth)
• Your baby died within 28 days of birth
• The person who gave birth died
• You had an unexpected hysterectomy within 6 weeks of birth
• You had unexpected care in ICU/HDU
• Your baby has or may have a brain injury

It doesn’t matter when it happened, and you don’t need proof that something went wrong.

How Abbey can help

• Make sure your voice is heard
• Help you find the right people to speak to
• Attend meetings with you
• Explain how to get answers about your care
• Help you raise concerns or ask questions
• Find extra support if needed

You can use the service as much or as little as you want, and stop at any time.

Contact Abbey

Free service. Interpreters available.
Call/Text: 07811 796494
Email: syicb.advocate@nhs.net

You can also ask any healthcare worker involved in your care to contact Abbey for you.

Confidentiality

What you tell Abbey is confidential unless there is a safety concern. If information needs to be shared, she will discuss this with you first.

Independence

Abbey does not work for local hospitals. She is independent and works for NHS South Yorkshire Integrated Care Board.

Complaints

If you are unhappy with the service:
Email: syicb-sheffield.icbcomplaints@nhs.net

More Information

southyorkshire.icb.nhs.uk/MNISA

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