The unit, which treats over 2,000 patients from across South Yorkshire and North Nottinghamshire with long term kidney conditions, also came top in four of the key themes within the report.
Around 8,000 patients took part in the survey, who said that Doncaster Royal Infirmary’s kidney unit was number one for patient support, meaning that the team there were on hand ease any worries about conditions and treatment and help patients access support outside of the hospital as well.
James Fenwick, a Doncaster resident said: “Throughout the past decade I have been a user of the Renal Unit at Doncaster Royal Infirmary. Having had a kidney transplant and then gone into rejection for the past two years I have routinely gone through dialysis and I can’t thank the staff enough for their help and support during this difficult time.”
Patients who took the survey also said that Doncaster’s was the most comfortable, clean and accessible unit to receive treatment in and that it was the best for providing timely and suitable transport for those who need help getting to and from appointments.
The unit, which has recently celebrated a decade of providing renal dialysis, also scored top for scheduling and planning, which means patients think Doncaster is the best hospital for making convenient arrangements and appointments for blood tests. The team at Doncaster also make sure that patients do not wait too long to be seen or have to tests repeated.
Ian Stott, Consultant Nephrologist, said: “I am very proud of the results from the survey in which our patients gave an average score of 9.13/10 for the overall quality of their care. I think this is a testament to the caring and supportive approach of our staff. By listening to patients and involving them in their care we hope to make our services even better in the future.”
The survey was undertaken by the UK Renal Registry which collects data on the treatment of patients with kidney disease across the UK. This was a pilot project collecting information about the patients’ experience of care as well as the traditional technical data about kidney care, aiming to embed the patient voice at the heart of renal service improvement.
You can see the full report and survey answers at www.renalreg.org