BSL support for Deaf patients and visitors

We want everyone to be able to access our services and communicate with confidence. If you are Deaf or use British Sign Language (BSL), this page explains the support available before, during and after your visit to our hospitals, including interpreters, maternity information and our Convo Access video interpreting service.

Job opportunity: We’re looking for a British Sign Language (BSL) Liaison Officer! Find out more here.

On this page:

Booking or confirming a BSL interpreter

If you have a scheduled hospital appointment and have requested a face-to-face British Sign Language (BSL) interpreter, you can confirm your interpreter has been booked by emailing:

📧 DBTHBSLInterpreter@nhs.net

If you need communication support and have not yet requested an interpreter, please let us know as early as possible before your appointment.

‘Convo Access’ – Instant access to an Interpreter via Facetime

We are pleased to offer Convo Access in many areas of our hospitals. If you use British Sign Language (BSL), simply scan the QR code displayed at participating reception or service desks to be connected to a qualified interpreter via video, helping you communicate with our teams there and then.

You will find Convo QR codes in all main reception areas across Doncaster Royal Infirmary, Bassetlaw Hospital and Montagu Hospital.

To find out more about Convo, visit their website here: https://www.convo.io/uk/home

Preparing for your hospital visit

The video below includes information on loss and damage to personal property whilst in hospital, as well as contact details for the Patient Advice and Liaison Service (PALS).

The DBTH Visitors’ Charter

The visitors’ charter outlines what you can expect from us and what we kindly ask of you when you visit our hospitals.

Patient advice, interpretation and translation

Pregnancy and Maternity information

Below are a variety of BSL videos covering topics such as labour, infant feeding, smoking in pregnancy and more.

Induction to labour

Infant feeding

Maternity vaccinations

Paced bottle feeding

Smoking in pregnancy

Need more help?

Contact the Patient Advice and Liaison Service (PALS) for further help and support. A service for patients, families, carers and staff. When you need advice, have concerns, or don’t know where to turn.

Email: dbth.pals.dbh@nhs.net

Content out of date? Information wrong or not clear enough? Report this page.