PALS Complaints Survey

Your feedback can help us improve our services. We’d like to hear how you found the complaints service at DBTH, what you thought worked well and what you think we could improve on.

Question 1. Did you find it easy to raise your complaint?
Question 2. Did you feel that you were updated enough about what was happening to your complaint?
Question 3. Did you feel that the response you received addressed the points you raised in your complaint?
Question 4. Were you satisfied with the outcome of your complaint?
Question 5. Were you made aware of your right to take your complaint further if you were not completely satisfied with the outcome and/or the recommendations?
Question 6: Would you complain again in the future if you needed to?
This field is for validation purposes and should be left unchanged.

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