DBTH Apprenticeship: Customer Service Practitioner

Join Team DBTH and help us become the safest Trust in England, outstanding in all that we do.

  • Contract: Apprenticeship for 15 months
  • Hours: Full time – 37.5 hours per week
  • Site: Doncaster Royal Infirmary
  • Salary: £8,092 Pro Rata Per Annum
  • Closing: 03/02/2022
  • Apply here

We would like to make you aware of the recent government announcement that from 1 April 2022 (subject to parliamentary approval), everyone working in the NHS (including Doncaster & Bassetlaw Teaching Hospitals NHS Foundations Trust) in the roles that have face-to-face contact with patients and service users, will need to provide evidence that they have been fully vaccinated against COVID-19, unless they are medically exempt. Details on the announcement can be found via the following link: https://www.gov.uk/government/consultations/making-vaccination-a-condition-of-deployment-in-the-health-and-wider-social-care-sector

Based on this announcement, you should consider your personal position when applying for jobs at the Trust which may be affected by this change.

Information about COVID-19 vaccines is available at https://www.gov.uk/government/collections/immunisation and https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/coronavirus-vaccine/

For women of childbearing age, please read the detailed guidance at https://www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/

Main duties of the job

Are you interested in pursuing a career in the NHS?  We have a fantastic opportunity for a Customer Practitioner, Level 2 Apprentice to work within the Information Services Team.

One of our previous apprentices successfully obtained a permanent clerical post within the department following completion of her apprenticeship and has since gained promotion in a role within the Education Team at the Trust.  There have also been other Apprentices in the Trust who have acquired permanent roles.

This is a customer focused, business administrative role that requires an enthusiastic and self-motivated individual who can remain calm in a busy environment.

The Information Services Team provides a vital role in supporting the Trust’s objectives of providing the highest quality clinical care.  The need for accurate, timely and high-quality information along with detailed levels of business intelligence is critical for the Trust.

Working for our organisation

The Head of Applied Information is responsible for the following teams within Information Services, Clinical Coding, Data Quality Assurance, Information Development, Information Projects and Change, Analytics.

The post will be primarily based at Doncaster Royal Infirmary but will require operational working across all Trust sites.

Please note a representative from Information Services, Clinical Coding Department and Doncaster College will give an Information Webinar on the 26th January at 2-00pm for 30 minutes to provide you with more details about the role and the Apprenticeship, and to enable you to ask any questions.  Please follow the link to register for the webinar:

The department offers a flexi-time scheme.

Detailed job description and main responsibilities

In the Clinical Coding Department, you will work within the existing clerical team, assisting the coders by locating medical records using the Hospital Tracker System.  You will also be required to take requests for medical records and undertake clerical duties.

In the Information Department you will assist the Support Officer with a range of general administrative duties.

We are looking for a self-motivated individual who is flexible and methodical in their approach to work, able to work within a team and independently, possessing excellent keyboard skills and experience in using computer software packages.  You will be comfortable working to prescribed deadlines and to producing work of a high standard. Good verbal and written communication skills are essential. You will have a friendly and helpful manner and be committed to undertake and complete learning activities which form part of the role and apprenticeship qualifications.

Person specification


Essential criteria
  • Experience using computer software packages
  • Have had some work experience; paid, unpaid, voluntary, school work experience placement
  • Understanding of GDPR and Confidentiality issues.
  • Excellent keyboard skills
Desirable criteria
  • Advanced keyboard skills


Essential criteria
  • GCSE English and Maths (A* – D or 9 – 4 or equivalent)