This period is typically a busy time for everyone, and colleagues at DBTH are asking individuals to prioritise their health and ensure that scheduled appointments are attended as normal.
Each year, the Trust undertakes around half a million outpatient appointments across its three sites, as well as off-site clinics. Unfortunately, around 8% of all scheduled appointments go unattended.
These missed appointments not only impact individual health but also mean that valuable appointment slots could have been used by other patients in need of care and treatment.
Denise Smith, Chief Operating Officer, said: “As we head into the school holiday period, we understand that this is a busy time and lots of people head off on holiday. However, we strongly encourage everyone to keep, or re-arrange, their hospital appointments.
“Attending these appointments is vital for your health and wellbeing, and by letting us know ahead of time if you cannot attend, also ensures that we can provide timely care to other patients.”
To help manage appointments efficiently, the Trust uses a digital system to send important information via email and text messages from 07860 039 092. To avoid any confusion, the Trust recommends that residents save this number as a contact in their mobile device’s address book.
For those without a mobile phone number on record, paper letters and correspondence will continue to be sent. If you have difficulty accessing the digital system, you can give consent for a family member or carer to manage it on your behalf. Please ensure you provide their private email address and telephone/mobile number, and obtain their consent.
Denise added: “By reducing the number of missed appointments, we can make sure we make best use of our clinics, seeing as many patients as possible and reducing waiting times for everyone. Your cooperation during this busy holiday period is greatly appreciated.”
Individuals can rearrange or cancel their appointment by accessing the patient portal, emailing dbth.contactcentre@nhs.net, or calling 01302 642500.
For more information about your appointment at Doncaster and Bassetlaw Teaching Hospitals to: https://www.dbth.nhs.uk/patients-visitors/changing-or-cancelling-your-appointments/
