Working across all three hospital sites, the teams ensure patient records are available when and where they are needed, supporting clinicians to deliver safe, timely and effective care.
Their workload is substantial. Last year, colleagues pulled more than 650,000 sets of notes, filed over 820,000 sets into already busy storage areas and prepared more than 55,500 clinics. They also manage thousands of requests, changing clinic lists and the daily logistical challenges of transporting records between sites, often at short notice.
Despite working under significant pressure, colleagues in the Medical Records teams are flexible, resilient and demonstrate a strong commitment to supporting patients and clinical services.
Their nominations highlighted the importance of their work, with one colleague describing them as knowledgeable, hardworking, polite and helpful, adding that the hospitals could not run as efficiently without their efforts. Another praised their adaptability and teamwork, explaining that their work makes a real difference every day, even when it goes unnoticed.
The Non-Clinical Team of the Year Award celebrates teams whose dedication and collaboration make an essential contribution to the running of the Trust and the experience of patients.
Judy Lane, Health Records Manager at DBTH, said: “We’re absolutely delighted that our teams have received this recognition. Medical Records is often a behind-the-scenes service, but the work our colleagues do is essential to keeping clinics running and ensuring clinicians have the information they need to care for patients. I’m incredibly proud of the way everyone works together, adapts to daily challenges and continues to support services, even under pressure. This award means a great deal to the whole team, and it’s wonderful to see their hard work and dedication recognised.”
A special thank you goes to IHP Vinci, sponsor of the Non-Clinical Team of the Year Award, for supporting the Star Awards and helping recognise the invaluable contributions of colleagues across DBTH.
The annual Star Awards celebrate the dedication, compassion and innovation of DBTH colleagues, recognising those who go above and beyond to improve the experience and outcomes of patients and the wider community.
The event is funded by sponsorship from local businesses and contributions from the Trust’s staff lottery fund. This year, the event was delivered in association with IQVIA.
Nick Mallaband, Chief Medical Officer at DBTH, said: “The Non-Clinical Team of the Year award is a fitting recognition of the Medical Records teams across all sites, whose hard work, organisation and teamwork help ensure clinicians have the information they need to care for patients. Often working out of sight, their contribution is fundamental to the smooth running of hospital services, and they are truly deserving of their win, which celebrates the difference they make every day.”
