In the last financial year, the Trust conducted around half a million outpatient appointments across its three sites, as well as off-site clinics—an increase of around 30,000 compared to the previous year.
Dr Nick Mallaband, Acting Executive Medical Director at DBTH, commented: “We know half-term can be a busy time for families, but it’s important to prioritise your health. If you have an appointment with us, please make every effort to attend. If you need to rearrange, let us know as soon as possible so we can offer the time to another patient.”
Patients who have provided a private mobile phone number and email will receive appointment details via text or email from 07860 039 092, which provides access to the Patient Portal, supported by DrDoctor.
To help recognise these messages, the Trust recommends saving this number as a contact in your phone.
It’s important to note that messages from 07860 039 092 are genuine and contain vital information about your appointment.
For those without a mobile number on record, paper letters will continue to be sent. Patients can also give consent for a family member or carer to manage digital correspondence on their behalf by providing their private email and phone number, along with their consent.
Dr Mallaband added: “Keeping your appointment or rescheduling in good time helps us provide the best possible care for all our patients. Thank you for your cooperation.”
If you need to rearrange or cancel your appointment, you can do so via the Patient Portal, by emailing dbth.contactcentre@nhs.net, or by calling 01302 642500.
For more information, visit: www.dbth.nhs.uk
