Patients and visitors

Everything you need to know when visiting our hospitals.

We aim to make your visit to hospital as easy as possible. In this section, you will find details of how to find and get around our various hospital sites, patient information and leaflets and other useful items.

You can also view an A to Z of our various services here.

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Your hospital appointment

Need to change or cancel an appointment? We’re here to help:

You can also manage your appointments using the NHS App. For more details, visit our appointments page.

Waiting for your appointment? We understand that waiting can be difficult. For guidance on what to expect, how to manage symptoms, and when to get in touch, visit our waiting for your appointment guide.

Want to get the most from your appointment? For helpful tips and advice on how to prepare, what to bring, and how to follow up afterwards, click here to explore our full appointment resources.

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Your hospital stay

If you’re coming in for a stay, here’s what you need to know:

  • What to bring: Essentials like your medication, nightwear, toiletries, and any mobility aids.
  • What not to bring: We recommend leaving valuables and large sums of money at home.
  • Laundry: Friends or family may need to support with laundry during longer stays.

You can find more helpful information on our inpatient stay page.

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How to get to our hospitals and clinics

We provide care across several sites:

Directions, parking information, and site maps can be found on our how to get here page. Shuttle transport between some sites is also available.

Improving the places we deliver care

As part of the Trust’s ongoing commitment to improve the hospital buildings and the places it delivers patient care, there will be ongoing construction works across its hospital sites.

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Visiting times

At DBTH, we have an open and flexible visiting policy, recognising the vital role of family, friends, and carers in patient care. Our Visitor’s Charter outlines what you can expect from us and what we ask of you to ensure a supportive, respectful, and safe environment.

Find out more here: https://www.dbth.nhs.uk/patients-visitors/visiting-times/

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Patient information and leaflets

You can view all of our patient information and leaflets by visiting this page: https://www.dbth.nhs.uk/patients-visitors/patient-information-leaflets/

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On-site facilities

Each of our hospitals has a range of facilities to help make your visit more comfortable:

  1. Cafés and restaurants: Hot meals, drinks, snacks and sandwiches are available at on-site cafés and restaurants. Opening times and locations vary by site – please check signage when you arrive or ask a member of staff.
  2. Shops: There are two shops within Doncaster Royal Infirmary, and one at Bassetlaw Hospital.
  3. Cash machines: Available within the Gate 4 entrance and Women’s and Children’s Hospital at Doncaster Royal Infirmary and main reception at Bassetlaw Hospital.
  4. Prayer and quiet spaces: Multi-faith chapels and quiet rooms are available for reflection, prayer or a moment of calm.

More details can be viewed here.

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Your feedback

If you would like to send a special ‘thank you’ to a member of our staff for their efforts, kindness and compassion, or alternatively to raise a concern, contact the Patient Liaison Service (PALS).

NHS Friends and Family Test (FFT)

Need to contact a specific ward or service?

Please follow this link: https://www.dbth.nhs.uk/contact-ward-department/

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Requesting more information

If you need more information, there are a few ways you can contact us:

  • Freedom of Information (FOI) requests: If you would like access to Trust information that is not already published, you can submit a Freedom of Information request. Find out more on our FOI requests page.

  • Subject Access Requests: If you would like a copy of your personal information or medical records, you can submit a Subject Access Request (SAR). Information on how to do this can be found on our Subject Access Request page.

  • Patient Advice and Liaison Service (PALS): For confidential advice, support, or help with concerns about your care, please contact our PALS team.

Our teams are here to assist you and ensure you have access to the information and support you need.

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