Patients and visitors

Providing practical information and support to help patients, carers and visitors prepare for hospital appointments and stays at DBTH, including visiting guidance, travel and parking, ward contact details, patient leaflets, accessibility support, and feedback services.

What’s on this page:

If you need this page in another language, please select the language toggle button found at the bottom right area on any page on our website. Visit the Trust’s accessibility page for more accessibility options or translation information.

View an A to Z of our services here.

I need help with my hospital appointment

Need to change or cancel an appointment? We’re here to help:

You can also manage your appointments using the NHS App. For more details, visit our appointments page.

Waiting for your appointment? We understand that waiting can be difficult. For guidance on what to expect, how to manage symptoms, and when to get in touch, visit our waiting for your appointment guide.

Want to get the most from your appointment? For helpful tips and advice on how to prepare, what to bring, and how to follow up afterwards, click here to explore our full appointment resources.

Coming into hospital

If you’re coming in as an inpatient, here’s what you need to know:

  • What to bring: Essentials like your medication, nightwear, toiletries, and any mobility aids.
  • What not to bring: We recommend leaving valuables and large sums of money at home.
  • Laundry: Friends or family may need to support with laundry during longer stays.

You can find more helpful information on our inpatient stay page.

How to get to our hospitals and clinics

We provide care across several sites:

Directions, parking information, and site maps can be found on our how to get here page. Shuttle transport between some sites is also available.

Help with travel and parking costs

The Healthcare Travel Costs Scheme helps eligible patients reclaim reasonable travel expenses for hospital appointments, provided they receive certain benefits or hold specific certificates. Find out more here.

Car parking concessions are available for patients and visitors under certain circumstances and the park and ride service offers free parking with a frequent shuttle service connecting the car park with Doncaster Royal Infirmary.

Improving the places we deliver care

As part of the Trust’s ongoing commitment to improve the hospital buildings and the places it delivers patient care, there will be ongoing construction works across its hospital sites.

When can I visit?

At DBTH, we have an open and flexible visiting policy, recognising the vital role of family, friends, and carers in patient care. Our Visitor’s Charter outlines what you can expect from us and what we ask of you to ensure a supportive, respectful, and safe environment.

Find out more about visiting times here.

Patient information and leaflets

You can view all of our patient information and leaflets here.

Facilities within the hospital

Each of our hospitals has a range of facilities to help make your visit more comfortable:

  • Cafés and restaurants: Hot meals, drinks, snacks and sandwiches are available at on-site cafés and restaurants. Opening times and locations vary by site – please check signage when you arrive or ask a member of staff.
  • Shops: There are two shops within Doncaster Royal Infirmary, and one at Bassetlaw Hospital.
  • Cash machines: Available within the Gate 4 entrance and Women’s and Children’s Hospital at Doncaster Royal Infirmary and main reception at Bassetlaw Hospital.
  • Prayer and quiet spaces: Multi-faith chapels and quiet rooms are available for reflection, prayer or a moment of calm.

More information about our hospitals facilities can be found here.

How do I give feedback or raise concerns?

If you would like to send a special ‘thank you’ to a member of our staff for their efforts, kindness and compassion, or alternatively to raise a concern, contact the Patient Liaison Service (PALS).

NHS Friends and Family Test (FFT)

Need to contact a specific ward or service?

Find contact information on the contact a ward or department information page.

Requesting information

If you need more information, there are a few ways you can contact us:

  • Freedom of Information (FOI) requests: If you would like access to Trust information that is not already published, you can submit a Freedom of Information request. Find out more on our FOI requests page.

  • Subject Access Requests: If you would like a copy of your personal information or medical records, you can submit a Subject Access Request (SAR). Information on how to do this can be found on our Subject Access Request page.

  • Patient Advice and Liaison Service (PALS): For confidential advice, support, or help with concerns about your care, please contact our PALS team.

Our teams are here to assist you and ensure you have access to the information and support you need.

Carers and visitors information

If you are a carer or visitor of one of our patients, you can find further information on how you can help us look after your loved one.

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