DBTH apprenticeship: Customer Service Practitioner Apprentice

Join Team DBTH and help us become the safest Trust in England, outstanding in all that we do.

  • Grade: Apprenticeship (£8,114 Pro Rata Per Annum)
  • Hours: Full-time 37.5 hours
  • Site: Doncaster Royal Infirmary
  • Closing date: 25 April 2021
  • Apply for this position here.

Do you want to learn new skills and knowledge  whilst achieving an apprenticeship qualification? 

Are you an enthusiastic and motivated individual who is interested in a customer service role within the Education Department, primarily based  at DRI the post will rotate across the Placement  and Vocational Education Teams?

The role will include various administration duties working within the department e.g. reception duties, communication with people, assisting with record keeping and photocopying.

There will be an expectation for the successful candidate to be flexible to work across sites.

Apprenticeship Programme Requirements:

• You are aged 16+
• Have lived within the EU/EEA for 3 or more years
• You must not be in any form of formal government funded education
• GCSE grades A-D (9 – 3) in English and Maths or equivalent

You will be employed on a 15 months fixed term contract employed as an apprentice working 37.5 hours per week.

Main duties of the job

The individual will work as part of the administration team within a department the Apprentice will:

  • Attend college/study sessions as required
  • Work with an assessor/mentor to develop a work-based portfolio
  • Undertake work-based assessments
  • Complete assignments/projects relating to their apprenticeship framework
  • Present evidence portfolios for assessment within specific time frameworks
  • Develop and expand knowledge and skills as required in line with trust / service/ professional development
  • Participate in Performance Development Appraisal

This role will work as part of the team to deliver accurate, timely and customer focused services to employees of the Trust and other clients. Additionally the role will provide administrative support to the various functions.   The apprentice will work across teams within the department, to ensure they are able to attain the required level of units to achieve the Customer Service Practitioner Apprenticeship (L2)