From Monday 29 March, one named visitor per patient will be permitted to come to the hospital for an hour, however this is not interchangeable each day and must remain the same person for the duration of the patient’s hospital stay.
Note: Those wishing to visit will have to book their timeslot ahead of time by calling the relevant service.
An exception to this updated guidance applies to those patients on a ‘protected pathway’.
Doctors and nurses at the hospitals are urging that visitors should only come if they are well, and are not showing any signs or symptoms of COVID-19. This includes a high temperature, a persistent cough and a loss of smell or taste.
Individuals must also be appropriately masked, as well as taking the opportunity wash their hands upon entry to the hospital.
Other visiting exceptions:
- For patients who are receiving end-of-life care or are terminally ill and in the late stages of their illness.
- For birthing partners in maternity units.
- For birthing partners can accompany mothers to 18-21 week anomaly scans.
- For parents or legal guardians within our Paediatric and Neonatal services.
- For long-stay patients and those with dementia or where best interest decisions or exceptional clinical/social matters are being discussed, at the discretion of the nurse or midwife in charge.
For those permitted to visit, please read this guidance before and during your visit.
As a Trust, since the start of the pandemic we have we have introduced ‘Virtual visiting’ using a simple video conference app called Starleaf, which is very similar to Facetime or Skype. It is easy to use, it is secure and it is free.
To start a virtual visit with a friend or loved ones, you just need to have access to a either a smart phone, iPad, tablet or PC (with sound and camera). If you are interested in using this service, please contact the appropriate ward where your relative is and the staff there will try and arrange this for you.
The ward will need your email address and a time to schedule the virtual visit. Alternatively, you can email firstname.lastname@example.org, who will support you with this.
If you have elderly friends or family with us who are struggling to use technology to keep in touch, we have an established service to send in letters so you can communicate beyond structured visiting times.
Introduced by our Palliative Care team, relatives and friends can email in a letter for their loved one and it will then be printed out in a hand writing style font and delivered to the patient. In these current times, we are working towards bringing comfort in whatever way we can and this would mean the patient has something they can treasure, re-read and focus on when upset or lonely.
The email address is email@example.com. Please note, this is specifically for elderly patients who are struggling to communicate via other means (for instance Facetime and so on).
If you are sending a letter in, you will need to add the patient’s name, ward and the words ‘letters to loved ones’ in the subject box.
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